Basin Electric employee receives award from member cooperative

Melissa Schell
Melissa Schell

Basin Electric Member Revenue Analyst III Melissa Schell received the Helping Hand Award 2021 from Upper Missouri Power Cooperative, a Class A member headquartered in Sidney, Montana.

As part of Schell’s job duties, she processes the monthly billing for Basin Electric’s members. The award Schell received states, “We value your attention to detail, accurately and timely processing our monthly billing. We appreciate your keen understanding of our system, metering protocol, cost of service model and load profile. You have been a trusted partner, committed to excellence. Our solid trust in you is a result of your commitment to integrity and impeccable attention to detail.”

Claire Vigesaa, Upper Missouri Power general manager, said the cooperative awards the Helping Hand Award to those who have helped make the cooperative healthier, including “premiere communications with an emphasis on listening and prompt, accurate service.”

In addition to processing monthly billing, Schell and the member revenue team manage revenue-quality meter data for Basin Electric, which is used to bill members, report load and generation to regional transmission organizations, settle power purchases, and more.

Vigesaa said the award has been given to four people previously, and Schell was deserving of the top honor this year.  “Our member systems have limited time to process their billing; we do not want to be the impediment to their good service,” he said. “Missy knows this and knows Upper Missouri has a commitment to turn our $50 million plus monthly  power bill in 24 hours. She is willing to go the extra mile every time to meet or exceed our expectations, and always with a pleasant demeanor.”

Dave Raatz, Basin Electric senior vice president of Asset Management, Resource Planning, and Rates, said it’s good to have feedback like this from members. “We appreciate Upper Missouri Power Cooperative for recognizing Melissa in this way. Working with her, I know she does a great job, but when we hear it straight from our members it helps us know we are on the right path in serving our members,” Raatz said.